As immediacy and emotion drive the flow of information today, companies must adapt and expedite their response time. As new entrants emerge, companies are transforming themselves into platform companies to stay competitive by reinventing their operating models for improving speed and quality of execution while at the same time controlling costs.
At Sopra Steria Next, we believe that the platform company must align its operating models with its ecosystem (employees, partners, suppliers, additional brands, etc.) to meet new customer requirements. Redesigning of operations must place employees and customers at the centre of the thought process. It thus relies on a spirit of resilience, agile methods, and new ways of using technology.
Managing the overall performance of the platform company ecosystem
To ensure the quality of products and services and to provide an ideal customer experience, each stage in the value chain must be managed. The value chain must be agile, capable of integrating new partners easily and adaptable to new customer requirements. We help you manage your ecosystem by facilitating collaboration, enhancing your data and building together a trusted digital space that you can share with your partners in compliance with the current regulations (GDPR, cybersecurity standards, …)
Combining performance, trust and corporate responsibility
Today, the company bears a social and environmental responsibility on the basis of which it is evaluated by financial analysts as well as by its customers including current or future employees. An endearing trust with customers remains a vital part of their experience. Sopra Steria Next provides recommendations which are “trust and accountability by design”. With our performance approach, we measure the impact of our recommendations and transform the duty of trust and responsibility into levers of differentiation.
Adapting skills to your goals and thereby making the company agile and resilient
The employees and the company must be at the centre of performance improvement. After identifying process evolutions and automation required to eliminate low value-added tasks, we provide our support in defining and setting up organisations best suited to support your business. We also help you transform the skill sets of your employees as they work on new processes that require focusing on higher value-added tasks. Our expert consultants also provide support in setting up a continuous improvement process to make your company adaptive and autonomous.
Boldness in designing new digital practices for employees and customers
Anticipating and adopting future digital practices are essential to improve the performance and quality of service which involve enhancing data, optimising collaboration within the ecosystem, automating tasks and decisions, rethinking customer relationship, improving individual efficiency and relationship with machines. The role of technology has to be redefined in order to fully integrate it into processes and activities. Technologies like Artificial Intelligence (AI) with Machine Learning, Business Process Management, new modes of digital interaction (Augmented Reality, voice recognition, etc.) and all methods of digitalising information and processes are levers which are transforming the way in which companies work today. Sopra Steria Next consultants support you in selecting the right technology to invest in, collaborating with the best partners for increasing your business and operational performance, and thereby helping you achieve your growth targets.
Together, we can boost the operational performance of your ecosystem at each stage in the value chain.