The platform company provides agility, flexibility and openness to keep up with the changing expectations of customers and employees, and with new market participants. It is at the core of an ecosystem that aligns the interests of employees and partners with those of its customers. It promotes staff autonomy, collaboration, trust toward partners and the sharing of experience.
At Sopra Steria Next, we believe that agility and openness in the platform company are supported by a bedrock of values shared across its ecosystem, and by a clear framework governing partnership and collaboration. We believe that operational excellence also depends on operating guidelines, whether it is about sharing data and earnings, security and defining each player's role in innovation.
Affirming your company's ethical foundations
Today, organisations must affirm their digital ethics and abide by them in order to build trust and facilitate interaction. We believe that your ecosystem must be based on shared values and that a platform company must promote dialogue on six types of values: basic human values, transparency, privacy, care for people affected by digital transformation, diversity and inclusion, and security. Our consultants help you brainstorm to define your company's core values.
Aligning the interests of your customers, employees and partners with your brand strategy and your ethical policy
Within a platform company, the customer is the primary focus, the brand purpose and its strategic asset. Your value proposition thus becomes your top strategic commitment, reflecting your brand platform and your ethical policy. Our teams help you unite your ecosystem, employees and partners around a shared objective: delivering on your value proposition to customers.
Defining the architecture of your platform company
At the core of its ecosystem, the platform company is the custodian of all customer relations and is responsible for sharing data, resources and revenue with its partners to best serve its customers. We help you set your own partnership guidelines covering all operational aspects of your business, including the design and delivery of products and services, your employee policy, operating interface and IT.
Determining your strategy for data sharing and valorisation
Data is vital to the platform company and its entire ecosystem, customers, employees, and partners. Any data collection, storage, use, sharing or monetisation must be compliant with the company's strategic vision and ethics policy. Our consultants work with you to define the principles governing data sharing and valorisation at your company.
Establishing security requirements and monitoring systems
In response to the growth of threats and rapidly changing regulations, it is important for companies to periodically review their security requirements. In a platform company, the chief information security officer (CISO) and other security-related referents play an increasingly important role in setting these requirements and keeping them up to date. Our consultants help you implement new monitoring systems by setting up risk and compliance management (GRC) procedures or security operations centres (SOCs). We leverage our expertise to build a data-focused defence system and successfully scale the principles of security by design and privacy by design to your business.
Defining each ecosystem player's role in innovation
To successfully deliver on your value proposition, innovation is key to stand out from the crowd. By design, a platform company identifies, explores and develops new working methods, which it then chooses to integrate, aggregate or promote in its ecosystem based on the role it decides to play and its strategic positioning. We help you build a culture of innovation and develop this culture across your extended network.
Instilling organic management principles
Moving toward a platform business model requires an organisational transformation that affects how you collaborate, your decision-making processes, individual and team responsibilities, and more. An organic company becomes more agile when organised into more flexible, better-coordinated operating units. Together, we define the key principles for your operating model, set up a framework that gives greater autonomy and establish guidelines for collaboration between your operating units.
Together, we can rethink the foundation of your business, to move toward a platform company that is more agile and open to its ecosystem.